Customer-Contact-Management-Conference-2012-Brochure-V3

ATCEN Contact Centre Academy

Contact Centre Academy is one of the leading certification providers of Contact Centre related workshops since 2006. A division of ATCEN Sdn Bhd, Contact Centre Academy offers a wide array of contact centre related workshops for Contact Centre professionals in Asia Contact Centre Academy, comprised of subject matter experts, practicing private sector professionals, industry advisors and academic … [Read More...]

inhse

In-Houses

Contact Centre Frontline Series •  Contact Centre Inbound Tele-Service Skills Workshop •  Contact Centre Outbound Tele-Sales Skills Workshop •  Tele- Debt Collection Skills Workshops •  Creating the Wow Customer Experience •  Certified Contact Centre Professional (CCCP) •  Certified … [Read More...]

certification

Certification

Certified Contact Center Manager (CCCM) The Certified Contact Center Manager (CCCM) is developed for contact center management teams. It is a comprehensive program that provides insights into the challenges of day-to-day contact center operations management focusing on the people, process and technology. … [Read More...]

ED

Diploma

The Executive Diploma in Contact Centre Management program is designed to train Contact Centre industry  professionals to become proficient in the essentials rudiments of management. It is also for those who wish to improve their cognitive professional and personal competencies on how to escalate … [Read More...]